What else can we say?

Ok try this

• 24/7 support, 365 days per year
• Telephone hotline to your account manager 8am to 6pm
• Emergency line out of hours
• First line fault fixes in under 2 hours
• Second line fault fixes in under 4 hours
• Local daily back up routines for all client data
• Weekly data back up thereafter with transfer to the client and/or a secure offsite facitlity
• 99.99 % Guaranteed Server uptime
• 99.99% Guaranteed Bandwith uptime
• Bug fixes free of charge
• Compensation for major fault events