What else can we say?
Ok try this
- 24/7 support, 365 days per year
- Telephone hotline to your account manager 8am to 6pm
- Emergency line out of hours
- First line fault fixes in under 2 hours
- Second line fault fixes in under 4 hours
- Local daily back up routines for all client data
- Weekly data back up thereafter with transfer to the client and/or a secure offsite facitlity
- 99.99 % Guaranteed Server uptime
- 99.99% Guaranteed Bandwith uptime
- Bug fixes free of charge
- Compensation for major fault events
